You need to make sure that any contractor you do business with has proven themselves in the past, and will be there if you need them in the future. Don't just ASK the contractor if they are stable, look for tangible proof of longevity and financial stability by asking for these items:
Photos of Owner, Staff Members, Showrooms, Vehicles, etc.
Bank & Supplier Reference Letter
Proof of Insurance
One way to judge a home improvement company is to find out what others who deal with them have to say. A good reputation isn't built overnight--it is earned through years of rendering good service, treating people right, doing what you say you'll do, going the extra mile, and respecting customers. Ask for the following items to see how you can accurately judge the reputation of any contractor.
Better Business Bureau Letter
Chamber of Commerce & Other Memberships
Customer Reference List
A good home improvement company doesn't just do good work. They also understand that when dealing with customers, it's oftentimes the little things that make a big difference. You should find a contractor that shows you respect by the way they treat you, the way they look, the way they treat your property, and how they pay attention to details. Check any contractor you're considering using against these standards of professionalism:
Worker Conduct Agreement
No Sales Pressure Agreement
Jobsite Cleanup Standards
Ultimately, any contractor has to be competent to do the job right the first time. Competence comes as a result of training, experience, and good old fashioned hard work. As you evaluate a contractor, look for signs that they can do the job right the first time.
100% Satisfaction Guarantee
30 Day 110% Money Back Guarantee
No-Nonsense Lifetime Warranty
No-Nonsense Glass Breakage Warranty
Contractor Frequently Asked Questions